Privacy Policy

Xcipher Technologies (Pty) Ltd ("Xcipher", "we", "us", or "our") is committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, and your rights under the Botswana Data Protection Act, 2018.

By using our website or submitting an enquiry, you agree to the practices described in this policy.

1. Who We Are

Xcipher Technologies (Pty) Ltd is a technology company registered in Botswana, providing cybersecurity, software development, managed IT, and consulting services. Our principal place of business is Francistown, Botswana.

For all data protection matters, contact us at: info@xciphertech.com

2. Information We Collect

We collect personal information only when you voluntarily provide it:

• Contact form submissions — your first name, last name, email address, service of interest, and the message you send us.
• Job applications — your name, email address, and any information included in your CV or cover letter.
• General correspondence — emails or calls you initiate with us.

We do not use cookies for tracking, analytics, or advertising at this time. We do not collect any information automatically beyond standard web server logs (IP address, browser type, page visited) which are used solely for security and diagnostic purposes.

3. How We Use Your Information

We use the information you provide to:

• Respond to your enquiry or request.
• Assess your application for employment or internship.
• Provide services you have engaged us for.
• Send service-related communications (e.g., a proposal or project update) — we will never send unsolicited marketing emails.

The legal basis for processing is legitimate interest (responding to an enquiry you initiated) and, where applicable, performance of a contract.

4. How We Share Your Information

We do not sell, rent, or trade your personal information to any third party. We may share data only in the following limited circumstances:

• With service providers who assist us in operating our business (e.g., email or hosting providers), who are bound by confidentiality obligations.
• Where required by law or regulation, including a lawful request by a Botswana authority.
• In connection with a business transfer (e.g., merger or acquisition), where your data would remain subject to this policy.

5. Data Retention

We retain personal data only as long as necessary for the purpose it was collected:

• Enquiry / contact form data — up to 12 months, or until your enquiry is resolved.
• Job application data — up to 6 months after the role is filled or withdrawn, unless you ask us to remove it sooner.
• Client records — retained for the duration of the engagement plus 5 years, in line with Botswana legal requirements.

6. Your Rights

Under the Botswana Data Protection Act 2018, you have the right to:

• Access the personal data we hold about you.
• Correct inaccurate or incomplete data.
• Request deletion of your data, subject to legal retention obligations.
• Object to processing of your data.
• Withdraw consent at any time where processing is based on consent.

To exercise any of these rights, email us at info@xciphertech.com. We will respond within 30 days.

7. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, or disclosure. Given that we are a cybersecurity company, security is not an afterthought — it is a core operating principle.

No method of internet transmission is 100% secure. If you believe your data has been compromised, please contact us immediately.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their policies independently.

9. Changes to This Policy

We may update this policy from time to time. The "Last updated" date at the top of this page reflects the most recent revision. Continued use of our website after any changes constitutes acceptance of the updated policy.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact: